Contact Us

Contact Us

Need to get in touch? Firstly, why not take a peek at our frequently asked questions below.

Top 5 questions

It’s easy to register any time you like! Just head to here and pop in some of your details. Here are some other ways to register too:

  1. My Account

    Got an existing My Account? Login with your existing My Account details (email and password) at www.optus.com.au/optusperks/registration and follow the easy steps. You will need to confirm a few details like letting us know your Optus service (such as your mobile phone number or broadband username) – then you’ll be ready to go!

  2. My Optus App

    Got the My Optus App? Open the app and tap on the “Rewards and Offers” banner on the side panel. Click on the Optus Perks side panel and follow the easy steps to register. Simply confirm a few details like your email and you’ll be ready to go!

  3. What if I don’t have My Account or My Optus App?

    No problems at all. If you don’t have My Account or My Optus App, you can register here - just follow the easy peasy steps. Register with an email and put in a few extra details like your Optus service (such as your mobile number or broadband username), and away you go.

    To finalise your registration for any of the above options you might be asked to confirm your email. We’ll then send you a confirmation email to acknowledge your request, and then all you need to do is to click on the URL in the email to activate your account. It’ll then be time to start enjoying Optus Perks any time! Simply log in when you need your perk.

Don’t forget that your username is your registered email address or can also be your My Account username. If you’ve forgotten your username, you’ll need to go www.optus.com.au/optusperks/forgotusername and we’ll help you remember which email address you used. Just make sure you’ve got a few details handy like your registered Optus service e.g. your mobile phone number or your broadband username.

If you have still trouble logging in, call the team on 1300 760 014 and select option 1 on the IVR. We’ll be happy to help.

It’s easy to purchase rewards on Optus Perks — simply log in and you’re ready to go! Simply add the rewards you would like to purchase into your shopping cart and check out. You’ll need to confirm either delivery address or email details and choose a preferred payment method.

Only if there’s a fault with your reward. Otherwise once you have submitted and paid for your reward, it can’t be returned.

You can update your personal details by going to the ‘Profile’ page on the Optus Perks website when you’re logged in. On this page you will be able to update and save your details like your email address and password.

Here you can also let us know what types of things you’re interested in so we can offer up cool rewards. Check it out here.

Have a question not covered in the FAQs?

Email

Having trouble registering for Optus Perks? Email us at:
perksregistration@optus.com.au

Please include your full name, email address & registered phone number or broadband user name so we can quickly help with your enquiry.

Email

Have a question about redeeming your perks? No problem - email us at:
perks@optusperks.com.au

Please include your full name, email address & registered phone number or broadband user name so we can quickly help with your enquiry.

Yes Crowd

Yes Crowd

Join Yes Crowd to ask questions about Optus products and services and have them answered by other members. You'll also find all the latest Optus news and information.

Go to Yes Crowd