Need to get in touch?
Firstly, why not take a peek at our frequently asked questions below.
How do I register for Optus Perks?
1. My Optus App
2. My Account
Got an existing My Account? Login with your existing My Account details (email and password) at www.optusperks.com.au/register and follow the easy steps. You will need to confirm a few details like letting us know your Optus service (such as your mobile phone number or broadband username) — then you’ll be ready to go!
3. What if I don’t have My Account or My Optus App?
No problems at all. If you don’t have My Account or My Optus App, you can register - just follow the easy steps. Register with an email and put in a few extra details like your Optus service (such as your mobile number or broadband username), and away you go.
To finalise your registration for any of the above options you might be asked to confirm your email.
I can't login to Optus Perks, what should I do?
Don’t forget that your username is your registered email address or can also be your My Account username. If you’ve forgotten your username, you’ll need to go www.optus.com.au/optusperks/forgotusername and we’ll help you remember which email address you used. Just make sure you’ve got a few details handy like your registered Optus service e.g. your mobile phone number or your broadband username.
If you are still having trouble logging in, email the team at firstname.lastname@example.org or call the team on 1300 760 014 and select option 1 on the IVR. We’ll be happy to help.
How do I purchase rewards on Optus Perks?
Simply log into Optus Perks via the My Optus App or the website and you’re ready to go! Simply add the rewards you would like to purchase into your shopping cart and check out. You’ll need to confirm either delivery address or email details and choose a preferred payment method. Make sure you check your delivery address before confirming the transaction.
Can I return my Optus Perk reward?
Only if there’s a fault with your reward. Otherwise once you have submitted and paid for your reward, it can’t be returned.
What’s the HOYTS movie ticket (book a session) offer?
If you’re an Optus Perks customer, you can enjoy discounted rates for Adult, Kids and HOYTS LUX tickets at participating HOYTS cinemas around Australia. Select your tickets, book your movie sessions and reserve seats all at the same time! This offer can’t be combined with any other promotion or discount.